FAQs
CD has been inserted in the CD-ROM but nothing happens?
Some systems do not allow the CD to run automatically. In that case please open Windows Explorer and browse the CD-ROM drive and double click on 'Kimaya-TPNv1.0. exe'.
The installation failed with '.NET framework could not be setup'?
If the Microsoft .NET framework cannot be installed in your system, most windows software will not work in any case. Please contact your system administrator to manually install Microsoft .NET 2.0 and then run the Kimaya™ TPN installer. On Windows XP, ensure that the system has been installed with the latest Windows Updates with at least SP2 installed. Check the service pack version from Control Panel ? System.
If Windows 2003 server, please ensure the system has been updated with latest patches. At least Windows Installer 3.0 or above is installed. You may additionally have to stop the IIS server before proceeding with installation.
The installation failed with 'Database Server could not be Installed.'?
This means that MySQL Database could not be installed. Reasons are probably that there is not enough disk space. Please install MySQL 5.0.41 community version manually. Then install Kimaya™ TPN. You can download this MySQL version from (http://dev.mysql.com/downloads/mysql/5.0.html#win32)
Installation aborted with error 'Database Server could not be configured.'
Installation aborted with error 'Database Server could not be started.'
Installation aborted with error 'Can not connect to Database.'
The installation failed with 'Can not configure Kimaya-TPN. Failed to populate
Database. Please read the documentation.'
Check if MySQL is installed and running. Check “Add Remove Programs” in Control Panel if 'MySQL 5.0' is installed. Check “Services” in “Administrative Tools” in Control Panel and see the status of MySQL service. If it is stopped, please start it. If the service does not start, first contact your system administrator. If all else fails, please contact support. Installation fails on Windows 2003 Server with error '.NET framework could not be setup'? Installation Failed with 'System Incompatible' error? This means that the system you are running on is not supported by Kimaya™ TPN. Please check with the system administrator if you are running the installation on a 64-bit machine. If you are, please contact support for a compatible copy.
The installation hangs with 'Launching KeyValidator.exe'?
Kimaya™ TPN Installation Guide Version 1.0
Copyright © 2007 Josh Software Pvt. Ltd. 8
Wait for about 2 minutes. If the 'System Incompatible' is not shown, then please contact support.
The License window always says 'Please enter a valid key'?
Please ensure that the product key is being entered in CAPS. Please ensure that you have the correct license key.
The start of the installation shows a prompt 'Kimaya TPN is already installed! ALL YOUR DATA WILL BE LOST ON RE-INSTALLATION. Do you wish to continue?'
This means that you have already installed Kimaya-TPN. If you re-install it, all your data will be lost. Please validate the reason for re-installation. If you have a valid product license key, please contact support. If your license has expired, we encourage you to upgrade your product key by contacting support. If you are only evaluating the software and do NOT care about the data, click Yes.
The start of installation shows 'A higher version of kimaya is already installed!?'
A higher version of Kimaya™ is already installed. In v1.0, this error will NEVER occur.